Destí – Diseñamos relaciones poderosas
We collaborate with companies to create value that enhances their relationships, putting the customer at the center of decisions.
Enabled by data and technology, our services and solutions help brands transform, grow and operate.
Our services are based on three verticals:
- CX / CXM - Experience and design management
- CRM - Customer Relationship Management
- CCT - Customer Centric Transformation
Experience design and management
Customer voice
CX Research/ Diagnosis
Integrated C. SAT.
Journey Mapping
Creation and Optimization of journeys / Corporate journey.
Brand journey VS Customer Journey.
Experience Design
Desing and optimization of the experience through journey.
Experience Planning
Identification of opportunities to improve the customer experience.
Experience tracking
CX Improvement Impact Metrics.
Customer relationship management
Culture and data tracking
Diagnosis of the “value of the data” for the company and the current system of access to the information and treatment in the relationship.
Relationship Map
Identification of audiences, channels and contactability systems:
B2E / B2B / B2C. Includes diagnosis and detection of opportunities.
Relationship models´ design
Relationship strategy segmented by audience.
Integrated CRM strategies
Acquisition, retention and loyalty.
Loyalty programs design
Complete development and strategic reviews in current programs
KPIs workshops
Scores guide with identification of business and relational goals to incorporate into current metrics.
Transformación Customer Centric
Customer Centric Diagnosis
Measurement of the current state of the company and its brands in its customer orientation.
Relationship Map
Identificación de audiencias, canales y sistemas de contactabilidad: B2E / B2B / B2C. Incluye diagnóstico y detección de oportunidades.
Ambassadors of change
Teams´ training to lead transformation.
Customer Centric Innovation Days
Identification of management processes and teams´ participation for CC transformation.
Customer Centric transformation guide
Internal management guide for the appropriation of daily CC behaviors
Customer Centric Segmentation
Identification of criteria that evolve the current segmentation with the purpose of knowing and relating to customers.